Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction (Quality Improvement Series) - Softcover
External customer satisfaction is key to your organization's success. But just as important are an organization's internal customers and how they work together to produce products and services. Your team must go beyond merely tracking to actually improving customer satisfaction.
"synopsis" may belong to another edition of this title.
About the Author:
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
"About this title" may belong to another edition of this title.
- PublisherChang Assoc
- Publication date1991
- ISBN 10 1883553040
- ISBN 13 9781883553043
- BindingPaperback
- Edition number1
- Number of pages104
Top Search Results from the AbeBooks Marketplace
Stock Image
Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction (Quality Improvement Series)
Published by
Chang Assoc
(1994)
ISBN 10: 1883553040
ISBN 13: 9781883553043
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Good. Good. book. Seller Inventory # D8S0-3-M-1883553040-3
Buy Used
US$ 92.29
Convert currency