Satisfying Internal Customers First! - Softcover
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
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About the Author:
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
"About this title" may belong to another edition of this title.
- PublisherWiley
- Publication date1999
- ISBN 10 0787950823
- ISBN 13 9780787950828
- BindingPaperback
- Edition number1
- Number of pages104
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Satisfying Internal Customers First!
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(1994)
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Satisfying Internal Customers Guide Rev
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Satisfying Internal Customers First!
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(1999)
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ISBN 13: 9780787950828
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Book Description Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days. This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too. Seller Inventory # B9780787950828
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Satisfying Internal Customers First: A Practical G uide to Improving Internal and External Customer S atisfaction (Only Cover is Revised) (Quality Impro
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