Continuous Improvement Tools, Volume 2 (Practical Guidebook) - Softcover

Chang, Richard Y.; Niedzwiecki, Matthew E.

9780787950811: Continuous Improvement Tools, Volume 2 (Practical Guidebook)

Softcover

ISBN 10: 0787950815 ISBN 13: 9780787950811

Publisher: Pfeiffer, 1999

These two volumes offer a commonsense approach to creating and sustaining quality-improvement efforts. Your process improvement, problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.

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About the Author:

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

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