Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (QUALITY IMPROVEMENT SERIES) - Softcover

Chang, Richard Y.; Niedzwiecki, Matthew E.

9781883553029: Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (QUALITY IMPROVEMENT SERIES)

Softcover

ISBN 10: 1883553024 ISBN 13: 9781883553029

Publisher: Chang Assoc

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Chang, Richard Y., Niedzwiecki, Matthew E.

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About the Author:

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

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