Assessing business excellence - Softcover

Softcover

ISBN 10: 0750655178 ISBN 13: 9780750655170

Publisher: Routledge, 2003

Synopsis

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

* Includes practical case examples
* Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text

About this title

Book Description:

The essential route map to business success

About the Author:

Professor Les Porter is the Ford Professor in Quality Management at the European Centre for Total Quality Management, University of Bradford Management Centre, UK, and is an Executive Consultant with Oakland Consulting plc.

About this edition

• Publisher: Routledge
• Publication date: 2003
• ISBN 10: 0750655178
• ISBN 13: 9780750655170
• Binding: Paperback
• Edition number: 2
• Number of pages: 472
• Editor: Porter Les