Assessing Business Excellence: A Guide to Self-Assessment - Softcover

Porter, Leslie J.; Tanner, Steve

Softcover

ISBN 10: 0750639857 ISBN 13: 9780750639859

Publisher: Butterworth-Heinemann, 1998

Synopsis

For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.
Introduces the major business excellence and total quality frameworks
Compares the frameworks and identifies their strengths and limitations
Illustrates the practical benefits of self-assessment through case examples

About this title

Book Description:

The essential route map to business success

From the Back Cover:

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

Les Porter, Executive Director, European Centre for Business Excellence

Steve Tanner, Executive Director, European Centre for Business Excellence

About this edition

• Publisher: Butterworth-Heinemann
• Publication date: 1998
• ISBN 10: 0750639857
• ISBN 13: 9780750639859
• Binding: Paperback
• Number of pages: 288