The Trusted Advisor - Hardcover
This book explores the paradigm of that very special business relationship, using the professional services paradigm as a basis
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Review:
David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear." --Howard Rothman
About the Author:
David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.
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- PublisherSimon & Schuster Ltd
- Publication date2000
- ISBN 10 074320963X
- ISBN 13 9780743209632
- BindingHardcover
- Rating
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Book Description Hardcover. Condition: Very Good. The Trusted Advisor This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780743209632
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Book Description Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780743209632
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The Trusted Advisor
Published by
Simon & Schuster Ltd, United Kingdom, London
(2000)
ISBN 10: 074320963X
ISBN 13: 9780743209632
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Paperback
Quantity: 8
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Book Description Paperback. Condition: Very Good. This guide shows that the key to professional success goes beyond technical mastery or expertise. It explains why trust is more valuable than gold, and that success is about earning a client's trust. The book provides five steps for developing, managing and improving client confidence. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003279608
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The Trusted Advisor
Published by
Simon & Schuster Ltd
(2000)
ISBN 10: 074320963X
ISBN 13: 9780743209632
Used
Hardcover
Quantity: 1
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Book Description hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_387207073
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