Virtual Reference Desk: Creating a Reference Future (The Virtual Reference Desk Series) (The Virtual Reference Desk Series) - Softcover

R. David Lankes

9781555705558: Virtual Reference Desk: Creating a Reference Future (The Virtual Reference Desk Series) (The Virtual Reference Desk Series)

Softcover

ISBN 10: 1555705553 ISBN 13: 9781555705558

Publisher: Neal Schuman Publishers, 2005

Who could have imagined the impact on librarianship of technologies such as online chat, text messaging, and RSS feeds? And the future is sure to bring additional advances. In this forward-looking volume, the world's foremost reference experts-including David Lankes, Marie Radford, Eileen Abels, and Sharon Morris-guide librarians through new training and staffing models, look at these models' performance standards and evaluation tools, offer advice for serving new audiences, and help build collaborations and networks for reference service.

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About the Author:

R. David Lankes is Professor and Dean's Scholar for the New Librarianship at Syracuse University's School of Information Studies and Director of the Information Institute of Syracuse. He is the author of "The Atlas of New Librarianship" (MIT Press).

Review:

Recommended for any librarian involved in the world of reference...virtual or otherwise. --Journal of Access Services

Overall, the strengths of this book are its practicality and the wide variety of contexts and issues discussed. --Journal of the Medical Library Association

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