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Published by Wiley & Sons, Incorporated, John, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Better World Books, Mishawaka, IN, U.S.A.
Book
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Published by John Wiley & Sons 07/02/2001, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: AwesomeBooks, Wallingford, United Kingdom
Book
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
Published by John Wiley & Sons 07/02/2001, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Bahamut Media, Reading, United Kingdom
Book
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Published by John Wiley & Sons Inc, Somerset, New Jersey, U.S.A., 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: ! Turtle Creek Books !, Mississauga, ON, Canada
Book First Edition
Hardcover. Condition: As New. Dust Jacket Condition: As New. First Edition. Lovely crisp clean hardcover 1st edition. Minor shelfwear otherwise appears unread. From the publisher:"When a firm's employees convey a brand's essence in everything they do on its behalf for its customers and other stakeholders, they can improve significantly their success in the market place. At the same time they can make the world a better place for themselves and their customers. The customer's perception of the quality of service received in a given situation is almost entirely a function of their pre-existing expectations created by the brand. Perceived brand performance depends, to a large degree, on whether these expectations were, or were not, satisfied as a result of a customer's interaction with employees in the delivery of the product of the service. Hamish Pringle and William Gordon show how an oragnisation can ensure a holistic delivery of the brand. The authors have put together a solid framework that allows companies to move beyond the traditional mode of "command and control" into a new management space, that of "self-confident" organisation. Their framework allows top management to evaluate their customers' expectations of their brand and to set about creating a branded service culture that consistently exceeds them. The aim of the process is to develop a reputation for an organisation's brand that will generate customer loyalty, recruit new users, and significantly increase profitability. This book shows how a sales force, a call centre, a shop floor, a management team and an entire boardroom can be enlisted for the benefit of the brand and the company.".
Published by Wiley & Sons, Incorporated, John, 2009
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Book
Condition: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.
Published by Wiley & Sons, Incorporated, John, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Book
Condition: Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects.
Published by Wiley, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Poverty Hill Books, Mt. Prospect, IL, U.S.A.
Book
Hardcover. Condition: New. HARDCOVER, BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!.
Published by John Wiley & Sons, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Ammareal, Morangis, France
Book
Hardcover. Condition: Bon. Ancien livre de bibliothèque. Jaquette abîmée. Edition 2001. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Damaged dust jacket. Edition 2001. Ammareal gives back up to 15% of this item's net price to charity organizations.
Published by John Wiley and Sons, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: BoundlessBookstore, Wallingford, United Kingdom
Book
Condition: Good. VG condition book with dust jacket. DJ is clean, has fresh colours and has little wear to edges. Book has clean and bright contents.
Published by Wiley-VCH, 2002
Seller: Antiquariat Bücher und Mehr, Northeim, Germany
Pappband mit Schutzumschlag, Gr.-8°, XIX, 355 S. Die ersten Bll. Gering feuchtigkeitsgewellt, gutes sauberes Exemplar. ISBN 3527500146. 800 gr.
Published by Wiley, 2009
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: booksXpress, Bayonne, NJ, U.S.A.
Book Print on Demand
Soft Cover. Condition: new. This item is printed on demand.
Published by Wiley, 2009
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by John Wiley & Sons, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: Books Puddle, New York, NY, U.S.A.
Book
Condition: New. pp. 336.
Published by John Wiley & Sons, Chichester, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Klondyke, Almere, Netherlands
Book
Condition: Good.
Published by Wiley, Weinheim, 2002
ISBN 10: 3527500146ISBN 13: 9783527500147
Seller: mneme, Kirchheim, Germany
Book
Hardcover. Condition: Sehr gut. 355(1) S, OPpbd, neuwertig, erscheint unbenutzt.
Published by John Wiley & Sons, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: Majestic Books, Hounslow, United Kingdom
Book
Condition: New. pp. 336.
Published by Wiley, West Sussex, 2001
Seller: Ken Saunders, Stirling, ON, Canada
charts (illustrator). very good in very good dust jacket.
Published by John Wiley & Sons, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: Antiquariat Buchkauz, Herzogenburg, Austria
Book
8° , Hardcover/Pappeinband. Condition: Gut. First Edition, EA,. 314 pages, dustjacket, fine condition, (language: english) Sprache: Englisch Gewicht in Gramm: 605.
Published by John Wiley and Sons Ltd, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: Revaluation Books, Exeter, United Kingdom
Book
Paperback. Condition: Brand New. new edition. 334 pages. 8.90x6.10x0.91 inches. In Stock.
Published by Wiley, 2003
ISBN 10: 0470856106ISBN 13: 9780470856109
Seller: Kanic Books, London, LONDO, United Kingdom
Book
Condition: New. New. Ship within 24hrs. Satisfaction 100% guaranteed. I Ships from multiple Locations I "Special Note" We do not Provide Service On APO & PO BOX Box addresses. Delivery with In 7-14 working Day Only. This Books ship from the United Kingdom & USA other locations in India depending on your location and availability.
Published by John Wiley & Sons Ltd, London, 2001
ISBN 10: 0471496065ISBN 13: 9780471496069
Seller: CURIO, Grimsby, N. E. Lincolnshire, United Kingdom
Book First Edition
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. 1st Edition. First Edition / First Print. Hardback copy in black boards with silver gilt lettering to spine. Unclipped dustjacket in new removable protective clear sleeve. 314pp. Not library copy, no inscriptions. (16/7).
Published by Wiley-VCH, 2002
ISBN 10: 3527500146ISBN 13: 9783527500147
Seller: Modernes Antiquariat an der Kyll, Lissendorf, Germany
Book
Condition: Wie neu. 356 Seiten minimale Lagerspuren am Buch, Inhalt einwandfrei und ungelesen 136531 Sprache: Deutsch Gewicht in Gramm: 860 17,4 x 2,2 x 24,6 cm, Gebundene Ausgabe.
Published by Wiley-VCH, 2002
ISBN 10: 3527500146ISBN 13: 9783527500147
Seller: Modernes Antiquariat an der Kyll, Lissendorf, Germany
Book
Condition: Neu. 356 Seiten neu, noch in Schutzfolie, Versand spätestens am nächsten Werktag 137566,136433 Sprache: Deutsch Gewicht in Gramm: 865 17,4 x 2,2 x 24,6 cm, Gebundene Ausgabe.
Seller: LibreriaElcosteño, Ciudad de Buenos Aires, BA, Argentina
Tapa Blanda. Condition: Bien. IMAGENES: En caso que no exista imagen de tapa. no dude en solicitarla. Ejemplar Usado, puede (o no) contener signos de uso como firma, anotaciones o subrayados, consultenos para mayor informacion del estado.