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Published by Call Center Press, 1999
ISBN 10: 0965909301ISBN 13: 9780965909303
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Book
paperback. Condition: Good.
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Published by ICMI Press, 2006
ISBN 10: 1932558063ISBN 13: 9781932558067
Seller: Gulf Coast Books, Memphis, TN, U.S.A.
Book
Paperback. Condition: Good.
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Published by ICMI, 2012
ISBN 10: 098546111XISBN 13: 9780985461119
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Book
paperback. Condition: Good.
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Published by ICMI, 2004
ISBN 10: 1932558004ISBN 13: 9781932558005
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
Book
paperback. Condition: Very Good. Crease on cover*.
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Published by Call Center Press, 2001
ISBN 10: 0965909360ISBN 13: 9780965909365
Book
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
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Published by ICMI Press, 2012
ISBN 10: 0985461101ISBN 13: 9780985461102
Seller: Jenson Books Inc, Logan, UT, U.S.A.
Book
perfect. Condition: Good. Michael Blair (illustrator). This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact , but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.
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Condition: Very Good. Very Good condition.
Published by Call Center Press
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01.
Published by ICMI Press (International Customer Management, 2003
ISBN 10: 0965909352ISBN 13: 9780965909358
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Book
Condition: Good. Book is in good condition and may contain underlining or highlighting and minimal wear. The book can also include library labels. May not contain miscellaneous items (toys, dvds, etc). We offer 100% money back guarantee and fast customer support.
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Published by Kogan Page, 2021
ISBN 10: 1789666872ISBN 13: 9781789666878
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc.
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Published by ICMI Press (International Customer Management, 2004
ISBN 10: 1932558047ISBN 13: 9781932558043
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.69.
Published by ICMI Press (International Customer Management, 2004
ISBN 10: 1932558039ISBN 13: 9781932558036
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.8.
Published by Gabler Verlag, 2013
ISBN 10: 3322930076ISBN 13: 9783322930071
Seller: medimops, Berlin, Germany
Book
Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Published by ICMI Press (International Cust, 2003
ISBN 10: 0970950748ISBN 13: 9780970950741
Seller: HPB-Red, Dallas, TX, U.S.A.
Book
Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
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Published by John Wiley & Sons, Inc., 1996
ISBN 10: 0471132802ISBN 13: 9780471132806
Seller: Neo Books, Sidcup, KENT, United Kingdom
Book
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. Some wear to edges and corners of dustjacket, edges a little creased and worn, Underjacket in good condition, some light wear to edges and corners, Top and bottom of spine a little bumped and worn, Internally in good condition, pages crisp and clear.
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Published by ICMI (edition ), 2019
ISBN 10: 0985461136ISBN 13: 9780985461133
Seller: BooksRun, Philadelphia, PA, U.S.A.
Book
Paperback. Condition: Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
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Published by Call Center Press, 2004
ISBN 10: 1932558020ISBN 13: 9781932558029
Seller: Ergodebooks, Houston, TX, U.S.A.
Book
Paperback. Condition: Good. 2nd.
Published by Call Center Press, 2003
ISBN 10: 0970950756ISBN 13: 9780970950758
Seller: HPB-Red, Dallas, TX, U.S.A.
Book
paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
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Published by ICMI Press (International Cust, 2003
ISBN 10: 0970950764ISBN 13: 9780970950765
Seller: Starx Products, North York, ON, Canada
Book
The textbook is in a good readable condition. Pages and cover are intact. The spine and cover show minimal signs of wear, edges may have dents. May have limited notes or highlighting/underlining. May not include access code or DVD/CD.
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Published by ICMI Press (International Customer Management, 2003
ISBN 10: 0970950772ISBN 13: 9780970950772
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.
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Published by Kogan Page, 2021
ISBN 10: 1789666899ISBN 13: 9781789666892
Seller: booksXpress, Bayonne, NJ, U.S.A.
Book
Hardcover. Condition: new.
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Published by Dr. Th. Gabler Verlag Auflage: 1998 (30. Juli 1998), 1998
ISBN 10: 340919570XISBN 13: 9783409195706
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Book
Hardcover. Condition: gut. Auflage: 1998 (30. Juli 1998). Call Center Branche kritisiertes Arbeitsfeld Organisationseinheiten Kundenkontakt über Telefon Soziale Netzwerke Brief eMail Fax Kundenwusch Kontaktbedürfnissen Effektivität Effizienz kundenbetreuende Abteilungen Personal Steuerungsmodell Kunden MitarbeiterUnternehmenerwartungen Workflowmanagement Kundenservice-Center Dequalifizierung Entlohnung Telefonmarketing Aufstiegschancen Führungsstil Kundendaten Datenschutz "Dieser Ratgeber erläutert ausführlich und eindrucksvoll, wie ein Call Center richtig aufgebaut und geführt wird ebenso kommen bei dem Leitfaden neue und innovative Technologien, etwa Intelligent Routing, Telearbeit und Vernetzungskonzepte nicht zu kurz. Abgerundet wird das Buch durch ein Glossar typischer Begriffe aus der Welt der Call Center." Maschinenmarkt "Die Autoren, ein hochkarätiges Team von Call-Center-Experten, vermitteln ein Verständnis der charakteristischen Abläufe und liefern wertvolle Instrumente für Planung, Organisation und Führung." Pharma-Marketing Journal lanung und Aufbau eines Call Centers: Servicelevel, Anrufaufkommen, Personalbedarf, technische Voraussetzungen Inhalt: Die Dynamik eingehender Anrufe Erhöhung des Servicelevels Führung im digitalen Zeitalter Merkmale exzellenter Call Center Das Anforderungsprofil des Call Center Managers Über den Autor: Günter Greff, Pionier und Experte auf dem Gebiet Telemarketing und Telefonservice, ist geschäftsführender Gesellschafter mehrerer Unternehmen, die sich mit Marketing- und Direktvertriebsberatung beschäftigen. Er ist Autor der Titel "Telefonverkauf mit noch mehr Power" und "Das 1 x 1 des Telefonmarketing" sowie Herausgeber der Zeitschrift "Call Center Profi". Brad Cleveland, Präsident des Incoming Calls Management Institute (ICMI), Maryland, ist international gefragter Berater und Referent. In Deutschland ist er bekannt durch seine mehrmals jährlich stattfindenden Call Center Seminare. Dieses Buch vermittelt ausführlich die Steuerung eines (inbound-) Call Centers mittels Kennzahlen. Detailliert wird auf den Servicelevel und die Qualität, sowie deren Beziehungen zueinander eingegangen. Wer ein Buch über den Bereich der Steuerung mittels Kennzahlen sucht, liegt hier genau richtig! Für den oben genannten Zweck kann ich dieses Buch empfehlen. Es fand auch Anwendung in meiner Seminararbeit über Call Center. Eigentlich war ich ja abgeschreckt wegen des hohen Preises. Aber nun kann ich sagen, dass sich jeder Pfennig gelohnt hat. Im Buch wird ein Kreis von der Planungsphase über grundlegende Kapazitätenplanungen (Mitarbeiter und Technik) bis zum Tagesgeschäft gespannt. Die Kompetenz der Autoren ist einzigartig. Zudem schmunzelt man doch über die ein oder andere kurze Geschichte, die aus der Praxis berichtet wird. Insgesamt kurzweilig und trotzdem wissenschaftlich wertvoll. Kurzum: Ein Buch, in dem man gern immer mal wieder nachschlägt (und einige andere Personen vielleicht überhaupt mal reinschauen sollten! Sprache deutsch Maße 170 x 240 mm Einbandart gebunden Wirtschaft Betriebswirtschaft Management Marketing Vertrieb Absatzwirtschaft Services Call Center CRM Wirtschaftswissenschaften Werbung Marketing Wirtschaftslehre Werben Marketing-Management Kundenorientierung Service Telefonmarketing Telemarketing ISBN-10 3-409-19570-X / 340919570X ISBN-13 978-3-409-19570-6 / 9783409195706 Call Center Management: Leitfaden für Aufbau, Organisation und Führung von Teleservicecentern [Gebundene Ausgabe] Brad Cleveland (Autor), Julia Mayben (Autor), Günter Greff (Autor) Call Center Management In deutscher Sprache. 272 pages. 22 x 15,2 x 1,8 cm.