The Art of Constructive Confrontation - Softcover
Constructive confrontation is a structured, systematic approach that decreases conflict and increases accountability by connecting the dots between what people want and what organizations need. Constructive confrontation reduces conflict in the same way it increases accountability; through clear and well-articulated expectations, follow-up, and recognition. Throughout the book, actual script elements are presented for use in constructive confrontation situations. These scripts simplify the process of initiating contact, establishing the context for a conversation, and focusing conversations on goal setting, making confrontation less threatening. About The Author: John Hoover is a popular speaker and seminar leader. He is a former executive with the Disneyland Entertainment Division and McGraw-Hill and has ten commercially published books to his credit. He has helped numerous companies including Boeing, Delta Air Lines, Hilton Hotels Corporation, IBM, Motorola, Sanyo Fisher, and Xerox engender and sustain internal and external relationships with enhanced organizational behavior and communications strategies. His revolutionary team/task alignment tool, based on composite personality, can be found at www.compositeam.com. Dr. John teaches university classes in organizational behavior and belongs to the Society for Human Resources Management, the American Society of Training and Development, and the Organization Development Network. Roger P. DiSilvestro is Chairman of Athlon Sports Communications, Inc., a Nashville-based sales, publishing, and sports marketing company. Roger has been instrumental in contributing to the growth of the company and developing new business including the Customer Service Division, the Athlon Mail & Fulfillment operation, and the Direct Division business-to-business communications package. In addition, he was involved in Athlon Sports Communications, Inc. expanding into the Sports Memorabilia business, Creative Sports Marketing, a division of
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- PublisherWiley India Pvt Ltd
- Publication date2006
- ISBN 10 8126506539
- ISBN 13 9788126506538
- BindingPaperback
- Number of pages270
- Rating
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