Dealing with Conflict & Confrontation

Career Track

ISBN 10: 193332838X ISBN 13: 9781933328386

Publisher: CareerTrack, 2005

Synopsis

How to keep your cool, stand your ground, and reach a positive solution.

Conflicts are inevitable. Anger, grudges, hurt, and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how.

Program Highlights:
* The 2 primary reasons conflicts occurr -- and how to see them coming
* Why people become enemies, and how to break the cycles that lead us to hostilities
* When conflict is good: 5 ways conflict can actually benefit you and your organization
* When it's OK to give in and when you should stand your ground
* How to confront people in a way that minimizes defensiveness and hostility
* Best ways to deal with dirty tactics, such as back stabbing, lying, and sabotage
* The 5 classic conflict-resolution strategies, and the pros and cons of each

About this title

About the Author:

Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars. Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector. Today, with more than 10 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

About this edition

• Publisher: CareerTrack
• Publication date: 2005
• ISBN 10: 193332838X
• ISBN 13: 9781933328386
• Binding: Audio CD