What's This India Business?: Offshoring, Outsourcing and The Global Services Revolution - Hardcover

Davies, Paul

Hardcover

ISBN 10: 1904838006 ISBN 13: 9781904838005

Publisher: UNKNO, 2004

Synopsis

A global services revolution is taking the business world by storm!From call centers and claims processing to human resources, accounting and even legal operations, service jobs are migrating from the West to India by the thousand each year. While cost reduction is often the initial goal of off-shoring, What's This India Business?: Offshoring, Outsourcing and the Global Services Revolution demonstrates its real value: increased quality and greater effectiveness. Rich in examples and expert advice, this nuts-and-bolts guide shows what it takes to surge ahead of market trends, build a sustainable new business model and unleash the power of Indian business people to gain an advantage for your business.This is a practical guide to a country of a billion people with a complex culture and vibrant business environment, offering proven strategies for working positively with Indian businesses. Paul Davies draws on his own experiences developing business partnerships in India to take you step-by-step through the planning and implementation stages, exposing the hidden costs and benefits, and carefully steering you away from the potential pitfalls involved in off-shoring. You'll learn to identify the essential qualities in a potential Indian business partner, to negotiate successfully and tackle corporate responsibility and to face the future of the business world with confidence.Very well timed.and well placed to advise any companies thinking of taking the plunge. Such advice is invaluable. -Financial Times A must read for anyone trying to understand the Indian BPO industry or even the minds of Western managers and their concerns when they do business in India. -The Economic Times Eminently readable...the 'Welcome to India' chapters should be required for anyone considering business in India. -Supply Management Magazine CONTENTSIndia Today and TomorrowPART ONE: WHAT'S THIS OFFSHORING BUSINESS?Business Process OffshoringIndia and the Global Services RevolutionWhere to StartPART TWO: WELCOME TO INDIAYour ArrivalPreparing for Day OneGetting AroundIST— Indian S t r e t c h a b l e TimeMeeting DifferencesPART THREE: WHAT'S RIGHT FOR YOUMaking the Right DecisionDue Diligence and Avoiding RisksNegotiations and the Art of HagglingThe Right ResultCreating Further AdvantageBreaking into the Indian MarketCorporate Social Responsibility

About this title

From the Inside Flap:

A global services revolution is taking the business world by storm, as India becomes the world’s back office provider. From call centers and claims processing to human resources, accounting and even legal operations, services jobs are migrating from the West to India by the thousands each year. Whether you are a Fortune 500 CEO or a project manager, a pharmaceutical researcher or leading your company’s business development efforts, the competitive edge India offers is key to transforming your business--responsibly and effectively—and creating the market advantage you need to succeed.

While cost reduction is often the initial goal of "offshoring," What’s This India Business? demonstrates clearly its real value: increased quality and greater effectiveness. Rich in examples and expert advice, this nuts-and-bolts insider’s guide shows what it takes to surge ahead of market trends, build a sustainable new business model, and unleash the power of Indian businesspeople to gain an advantage for your business and the international economy as well. You’ll learn to identify the essential qualities in a potential Indian business partner, to negotiate successfully and tackle corporate responsibility, and to face the future with confidence.

Paul Davies takes you behind the scenes to show you how to select the right partner for your company from the myriad of Indian businesses that all seem to present a similar face to the West. He draws on his own front-line experiences developing business partnerships in India to take you step-by-step through the planning and implementation stages, exposing the hidden costs and benefits, and carefully steering you away from the inherent dangers in offshoring.

About the Author:

Paul Davies was Managing Director of Unisys India, responsible both for developing the business within the Indian domestic market and also for transferring IT development and significant business processes to India from the US and Europe. Over the years, Davies has had a successful career in the IT industry, developing a strong partnership with Microsoft and working on international marketing in Holland. Currently, he is Managing Director of Onshore Offshore Ltd, a consultancy providing initial advice through to implementation of offshore services, as well as advice and consultancy to Indian companies that wish to address the European and US markets more effectively.

About this edition

• Publisher: UNKNO
• Publication date: 2004
• ISBN 10: 1904838006
• ISBN 13: 9781904838005
• Binding: Hardcover
• Number of pages: 238