We Need to Talk: Building Trust When Communicating Gets Critical - Softcover
Will your business relationships suffer or be saved by your ability to communicate? Like it or not, our professional relationships are impacted positively or negatively by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Our network is expanded or extinguished all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. Discover how you can establish empathy and trust when communicating with subordinates, co-workers, superiors or customers; rebuild the believability quotient when truthfulness has not always been practiced; rein in brutal honestly and the damage it causes; build rapport by actively listening; earn respect while delivering difficult or sensitive messages; build integrity while eliminating communication barriers like the grapevine; and get results by guaranteeing the message was interpreted correctly. Through a masterful use of stories and illustrations, Phillip Van Hooser shares six unique, power strategies for communicating when relationships and results are riding on your abilities.
"synopsis" may belong to another edition of this title.
From the Back Cover:
Will your business relationships suffer or be saved by your ability to communicate?
Like it or not, professional relationships are impacted -- positively or negatively -- by the ability to communicate. Customers are won or lost -- employees are encouraged or de-motivated -- professional networks are expanded or extinguished -- all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.
"As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit form this book. When the time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did!"
Priscilla Pinnegar, Client Support Manager II, ADP, Inc.
Discover how you can:
From the Inside Flap:
Like it or not, professional relationships are impacted -- positively or negatively -- by the ability to communicate. Customers are won or lost -- employees are encouraged or de-motivated -- professional networks are expanded or extinguished -- all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical.
"As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading We Need to Talk, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit form this book. When the time comes for you to have your next critical conversation, pick up We Need to Talk. You'll be glad you did!"
Priscilla Pinnegar, Client Support Manager II, ADP, Inc.
Discover how you can:
- Establish empathy and trust when communicating with subordinates, co-workers, superiors or customers
- Rebuild the believability quotient when truthfulness has not always been practiced
- Rein in "brutal honesty" and the damage it causes
- Build rapport by "actively" listening
- Earn respect while delivering difficult or sensitive messages
- Build integrity while eliminating communication barriers like the "grapevine"
- And get results by guaranteeing the message you intended was interpreted correctly.
What can you learn about communication from an emergency trip to the family pediatrician?
Quite unexpectedly, I learned how to deliver a difficult, sensitive message and earn respect in the process. I discovered how to rebuild the "believability quotient" when truthfulness has not always been practiced and how to rein in "brutal honesty" and the damage it causes.
Strategies like these are valuable tools for individuals, teams and organizations who realize that building trust, respect and better communication skills is critical to improving competitive advantage.
If relationships and results inside your organization and with your customers are riding on improved communications skills, the six strategies in We Need to Talk are just what you've been looking for!
Quite unexpectedly, I learned how to deliver a difficult, sensitive message and earn respect in the process. I discovered how to rebuild the "believability quotient" when truthfulness has not always been practiced and how to rein in "brutal honesty" and the damage it causes.
Strategies like these are valuable tools for individuals, teams and organizations who realize that building trust, respect and better communication skills is critical to improving competitive advantage.
If relationships and results inside your organization and with your customers are riding on improved communications skills, the six strategies in We Need to Talk are just what you've been looking for!
"About this title" may belong to another edition of this title.
- PublisherDulaney Publishing
- Publication date2010
- ISBN 10 1893322009
- ISBN 13 9781893322004
- BindingPaperback
- Edition number1
- Number of pages104
- IllustratorKevin VanHooser
- Rating
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We Need to Talk : Building Trust When Communicating Gets Critical
Published by
Dulaney Publishing
(2010)
ISBN 10: 1893322009
ISBN 13: 9781893322004
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Book Description Condition: Very Good. Kevin VanHooser (illustrator). Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 1625485-6
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We Need to Talk: Building Trust When Communicating Gets Critical
Published by
Dulaney Publishing
(2010)
ISBN 10: 1893322009
ISBN 13: 9781893322004
Used
paperback
Quantity: 1
Seller:
Rating
Book Description paperback. Condition: Good. Kevin VanHooser (illustrator). Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_378678755
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