Managing Quality in Tourism - Softcover
This work addresses the growing interest in total quality management (TQM) within the hospitality industry. It examines theories and developments in quality management, and looks critically at the subject in an international context. Drawing on the authors' experience, the text compares and contrasts examples of quality practices from the UK, Ireland, Europe, USA, South East Asia, and the developing countries of Eastern Europe. The book has a strong practical emphasis and seeks to encourage debate of key issues at the end of each chapter. Topics covered include: strategic analysis of the hospitality industry; quality and competitive advantage; hard and soft quality management; human resource issues; infrastructure requirements; and evaluating quality.
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- PublisherOak Tree Press
- Publication date1998
- ISBN 10 1860761003
- ISBN 13 9781860761003
- BindingPaperback
- Number of pages304
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Managing Quality in Tourism: Theory and Practice
Published by
Oak Tree Press
(1998)
ISBN 10: 1860761003
ISBN 13: 9781860761003
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Softcover
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Book Description Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9781860761003. Seller Inventory # 9219049
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Managing Quality in Tourism: Theory and Practice
Published by
Oak Tree Press
(1998)
ISBN 10: 1860761003
ISBN 13: 9781860761003
Used
Softcover
Quantity: 1
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Book Description Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9781860761003. Seller Inventory # 9451827
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Stock Image
Managing Quality in Tourism
Published by
Oak Tree Press
(1998)
ISBN 10: 1860761003
ISBN 13: 9781860761003
Used
Softcover
Quantity: 1
Seller:
Rating
Book Description Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-N-011-01009
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