Virtual Reference Service: From Competencies to Assessment (Facet Publications (All Titles as Published)) - Softcover

Softcover

ISBN 10: 1856046389 ISBN 13: 9781856046381

Publisher: Facet Publishing, 2008

Synopsis

In stock. New-shrink wrapped condition. Ships from NY, United States via USPS Media Mail. I have a limited inventory of library professional books from Neal-Schuman, Facet, and Chandos at low prices. Check it out.

About this title

From Booklist:

Virtual reference has gone from an idea to a regular library service in an astonishingly fast seven years. This title comes from papers presented at the seventh, and possibly last, Virtual Reference Desk conference. It is arranged in four parts. The first describes the challenges of beginning a virtual reference service. Part 2 talks about branching out from a commercial chat reference to an IM reference model. It also explores medical librarians’ responsibilities in a chat reference environment. Part 3 discusses ongoing improvements and describes accounts of rude or unacceptable behavior and best practices to deal with those behaviors. The fourth part of the book discusses the important of virtual reference training. Each contributor has a different style, but overall, the text is easy to read. The audience is librarians working with or setting up a virtual reference service and LIS professors studying virtual reference. --Jack O'Gorman

Review:

...a practical model for initiating and successfully maintaining virtual reference services in a variety of contexts....recommended for all libraries looking to begin or modify their virtual reference service. --Catholic Library World, Vol 80 No.2, December 2009

A valuable resource for library practitioners involved with reference services and would be suitable for libraries that collect books in library science. --ARBA Vol 39, 2008

A key and fundamentally recommended addition to Library Science reference collections and library staff member in-house training supplemental reading lists. --Midwest Book Review, January 2008

About this edition

• Publisher: Facet Publishing
• Publication date: 2008
• ISBN 10: 1856046389
• ISBN 13: 9781856046381
• Binding: Paperback
• Edition number: 1
• Number of pages: 224
• Editor: Lankes R., Nicholson Scott, Radford Marie, Silverstein Joanne, Westbrook Lynn, Nast Philip