Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading.
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"This work is an essential addition to the library of professionals who conduct nearly any kind of interview. Its careful strategies for respecting and negotiating so many different aspects of cross-cultural interactions are invaluable. Fontes's reputation in the field is top-notch, and with this book she provides the best, most current interviewing guide I have seen."--Sharon W. Cooper, MD, FAAP, Department of Pediatrics, University of North Carolina School of Medicine
"Interviewing is often taken for granted in professional training programs, and as a result many of us are not exposed to ways of negotiating cultural differences which can make the difference between success and failure in this important relationship-building activity. No matter what your professional training and background, you will benefit enormously from the rich material and interesting examples in this book. I highly recommend it as a course text for teaching students to conduct a sensitive, effective, and culturally informed interview with clients from all walks of life who are seeking our help."--David A. Wolfe, PhD, RBC Chair in Children's Mental Health, and Director, Centre for Prevention Science at the Centre for Addiction and Mental Health, University of Toronto
"Today, helping professionals must think globally; we need tools to interview and assess racially, ethnically, culturally, and economically diverse clients. Fontes’s book is timely and informative. Drawing on the research and practice literature, her personal experience, and that of other professionals who provide culturally sensitive services, she offers much-needed, practical advice about how to avoid pitfalls and conduct successful interviews that span the cultural divide between professional and client."--Kathleen Coulborn Faller, PhD, ACSW, Marion Elizabeth Blue Professor of Children and Families; Director, Family Assessment Clinic, School of Social Work, University of Michigan
"This extremely helpful and instructive book has amazing breadth and depth in analyzing the interview process from beginning to end. Fontes provides guidance on all aspects of preparing for, conducting, and documenting interviews, interweaving cultural issues throughout. She shows tremendous sensitivity and good sense in helping readers handle cultural differences and dilemmas. Highly readable, the book is suitable for everyone from students to practicing professionals."--Stanley Sue, PhD, Distinguished Professor of Psychology and Asian American Studies, University of California, Davis
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Book Description Paperback. Condition: new. Paperback. Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading. Filled with practical pointers and examples, this guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781606234051
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