Telecommunications Management - Hardcover

Jones, Nolan Vincent

9781589396197: Telecommunications Management

Hardcover

ISBN 10: 1589396197 ISBN 13: 9781589396197

Publisher: Virtual Bookworm.Com Pub Inc, 2004

In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for providers to effectively manage their business processes while evolving their information systems architectures to support the needs of the consumer. It provides the background necessary to understand telecommunication principles, manage the business, the staff, and the technology. This book takes a profound look at the telecommunication industries history, its business processes and the latest technologies driving the industry. This is an ideal textbook for introducing students to all facets of the telecommunications field as well as a great desktop reference for experienced professionals working in the industry. It addresses core business areas such as customer care and billing. It addresses management of product offers across affiliates and the processes which need to be in place to support integration of different business system architectures. Your company can use the information in this book to guide marketing, sales, and customer service activities that identify, attract and keep profitable customers.

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From the Publisher:

An important resource covering every aspect regarding the subject of telecommunications from the history, through every critical business and managerial process, to the latest technologies driving the industry such as VoIP, ATM, Wireless, and Fiber. Mr. Jones with his extensive knowledge in the industry offers readers an opportunity for readers to understand today's major technical changes in telecommunications, and how to integrate them into an organization's telecom strategy.

From the Author:

This book was written to educate as well as entertain. It was initially inspired by a telecom billing project which was so poorly managed that a service provider had to spend millions of dollars in unnecessary expenditures. The excessive costs were primarily due to inexperienced managers and lack of sustained technical leadership. With rampant competition in today's telco economy providers can not afford to not effectively train their leadership as well as their employees to meet the needs of the business. Their is nothing worse than watching a business spend 10 times more than what is necessary to do a job just because they did not know any better. Though it took a great deal of time to write this book over the past 2 years, I realized that their were many areas in a telecommunication providers business where processes could be streamlined, IT systems could be architected to ease integration concerns and most importantly their were many areas in a providers! organization that could be reorganized to provide tighter synergies and reduce costs. These organizations are many times accustomed to working as a monopoly. However due to regulation changes and competition, providers need to be able to respond to market and product changes quickly. Though taxing at times, It is my hope that the information provided in this book will be beneficial to telecommunication professionals everywhere. I spent a great deal of time making sure all aspects of the industry were covered in this book. From the managerial aspects of the business to the technology. I was able to draw on my many years of past professional challenges to come up with effective business stratigies to allow a provider to effectively compete. I sincerely hope this information educates students and experienced telecommunications professionals alike. Thanks for taking the time to read my work and I hope you find it beneficial for your organization.

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