When you're new to email, you're usually shown what keystrokes to use to read and send a message. You might be told about a good online help system or given some documentation that tells you about command options. That instruction is necessary and helpful, especially if you haven't had much computer experience.But knowing the keystrokes isn't sufficient to become an effective and productive communicator. You also need to understand the context of email. In a typical business environment, it might take months or years -- and many mistakes -- to learn:
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