Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics - Hardcover

Brown, Mark Graham

Hardcover

ISBN 10: 1563273462 ISBN 13: 9781563273469

Publisher: Productivity Press, 2007

Synopsis

Improve the "Health" of Your Organization by Using the Right Metrics!

The vast majority of companies use some form of balanced scorecard  to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.

Leaders will learn how to objectively measure:

Relationships with Customers

Employee Satisfaction

External Business Environment

Supplier/Vendor performance

Strategy and Financials

This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

About this title

From the Publisher:

In Stock

About the Author:

Mark Graham Brown has spent over twenty years consulting with major corporations and government organizations to help them improve performance. He has consulted with a number of Baldrige winners, including Solar Turbines, Armstrong Building Products, IBM, AT&T Universal Card, Ritz Carlton, and numerous finalists. Brown served served as a Baldrige Award Examiner for three years, and as the Overseer of the California Quality Awards for two years. He continues to teach workshops on the Baldrige criteria for the State of California Awards. He teaches public workshops through ASQ, IQPC, and IMS.

In addition, Brown is the author of The Pocket Guide to the Baldrige Award Criteria, Keeping Score, and Winning Score. Brown is an active member of the American Society for Quality (ASQ) and the Association for Quality and Participation (AQP). He resides in Manhattan Beach, CA.

About this edition

• Publisher: Productivity Press
• Publication date: 2007
• ISBN 10: 1563273462
• ISBN 13: 9781563273469
• Binding: Hardcover
• Edition number: 1
• Number of pages: 252