Customer Responsive Management: The Flexible Advantage (Total Quality Management) - Softcover
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
"synopsis" may belong to another edition of this title.
From the Back Cover:
Customer Responsive Management is part of an important new series designed to provide business and engineering students with a full understanding of the issues of Total Quality Management. The series will also be a valuable resource for practising managers and engineers.
About the Author:
Modern organizations perform different types of activities, each of which requires a different management approach from project management to production management to responsive management. This book considers the need for increased responsive management in a constantly changing business environment where customers are demanding specialized treatment and competition is forcing firms to be responsive in order to survive.
Customer Responsive Management integrates all the components of responsive management - the need to empower employees, the need for improved customer service - into a logical model which can be followed in order to achieve the management objectives of the responsive organization.
Frank W. Davis. Jr and Karl Manrodt are both Professors of Marketing, Logistics and Transportation, University of Tennessee, Knoxville, USA.
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- PublisherWiley
- Publication date1996
- ISBN 10 1557865051
- ISBN 13 9781557865052
- BindingPaperback
- Edition number1
- Number of pages286
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Customer-Responsive Management
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(1996)
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Customer Responsive Management: The Flexible Advantage
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(1996)
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Book Description Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Seller Inventory # B9781557865052
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Customer Responsive Management The Flexible Advantage
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(1996)
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ISBN 13: 9781557865052
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Book Description Paperback. Condition: Brand New. 416 pages. 8.75x5.75x1.00 inches. In Stock. Seller Inventory # __1557865051
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Customer-responsive Management
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Basil Blackwell Inc, US
(1996)
ISBN 10: 1557865051
ISBN 13: 9781557865052
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Book Description Condition: New. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Series: Total Quality Management. Num Pages: 286 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 142 x 21. Weight in Grams: 502. . 1996. 1st Edition. Paperback. . . . . Seller Inventory # V9781557865052
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Customer-responsive Management
Published by
Basil Blackwell Inc, US
(1996)
ISBN 10: 1557865051
ISBN 13: 9781557865052
New
Softcover
Quantity: 1
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Rating
Book Description Condition: New. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Series: Total Quality Management. Num Pages: 286 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 142 x 21. Weight in Grams: 502. . 1996. 1st Edition. Paperback. . . . . Books ship from the US and Ireland. Seller Inventory # V9781557865052
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Customer-responsive Management (Total Quality Management)
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(1996)
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ISBN 13: 9781557865052
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