Customer Service- The Reason Some HBCUs Are Destined To Fail: The Plight To Save Historically Black Colleges and Universities - Softcover

Andrus Sr., Dr. Tracy; Francis-Divine, Dr. Teresa; Piper, Dr. Doshie; Scott, Dr. Julian; Burnett-Andrus, Dr. Sonya Latrice; Alaniz, Ms. Heather; Guerrero, Dr. Georgen; Venters, Mr. Vachon

Softcover

ISBN 10: 151952269X ISBN 13: 9781519522696

Publisher: CreateSpace Independent Publishing Platform, 2015

Synopsis

This book takes a critical look at historically black colleges and universities in regards to customer service. This book analyzes what is right and wrong with HBCUs in the 21st century and the paradigm shift being experienced with higher education throughout America. This book is a must read for college administrators, faculty, students and those interested in higher education at HBCUs.

About this title

About the Author:

Dr. Tracy Andrus is a college administrator and criminologist. Dr. Andrus has attended served as a college administrator for over ten years and is very active in policy reform in higher education through his work with the Council Oh Higher Education Solutions For Adults (CHESA). Dr. Andrus is Married to Dr. Sonya Burnett-Andrus and have three children.

About this edition

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2015
• ISBN 10: 151952269X
• ISBN 13: 9781519522696
• Binding: Paperback
• Number of pages: 158