Assessing Business Excellence: A Guide to Business Excellence and Self-Assessment - Hardcover
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.
For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples
For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples
"synopsis" may belong to another edition of this title.
Book Description:
The essential route map to business success
About the Author:
Professor Les Porter is the Ford Professor in Quality Management at the European Centre for Total Quality Management, University of Bradford Management Centre, UK, and is an Executive Consultant with Oakland Consulting plc.
"About this title" may belong to another edition of this title.
- PublisherRoutledge
- Publication date2015
- ISBN 10 1138137804
- ISBN 13 9781138137806
- BindingHardcover
- Edition number2
- Number of pages472
- EditorPorter Les, Tanner Steve
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