Be Quiet, Be Heard: The Paradox of Persuasion - Softcover

Susan R. Glaser; Peter Glaser

Softcover

ISBN 10: 0977261840 ISBN 13: 9780977261840

Publisher: Communication Solutions Publishing, 2006

Synopsis

Anyone can learn to communicate more effectively, whether within an organization or a family. Learn the secrets instinctively known to charismatic communicators and reap the rewards of increased influence and improved relationships. Under the wise guidance of Drs. Susan and Peter Glaser, readers are shown how to raise delicate issues, convince without being overbearing, and resolve conflict and criticism constructively. This ground-breaking work is drawn from decades of internationally acclaimed research, teaching, and consulting. The Glasers provide concrete methods, reliable models, flexible guidelines, and progressive steps, all easily adaptable to specific situations. Effective communication is vital--Be Quiet, Be Heard shows how simple and rewarding it is to learn.

About this title

About the Author:

This husband and wife team, with doctorates in Communication from Pennsylvania State University, has spent 36 years conducting research on approaches for mastering communication, and training people around the globe to put into practice the principles derived from their research. Most of their studies were conducted in their role as professors at the University of Oregon. Their work on transforming organizational culture has received the International Association of Business Communication Research Foundation award for bridging communication theory and practice. The GlasersĀ’ work has taken them around the world. Among their clients are Fortune 500 companies such as Hewlett Packard, Weyerhaeuser, Microsoft, Tektronix, and Hyundai, as well federal, state, and local government, from Alaska to New Zealand, including on-going work with the United States Senate. Feature stories have been written about the work of the Glasers in numerous publications, including Business Week, NationĀ’s Business, Working Woman, National Business Review, Oregon Business, Success Magazine, and the Washington Post.

Review:

Unlike most books on communication...something rarely seen....a winning combination...reader reaps the benefits. --Jerry I. Porras, Stanford Business School and co-author of Built to Last: Successful Habits of Visionary Companies

Everywhere people are struggling to communicate. This wise, clear guidance is an important contribution...delightful and substantive! --Margaret J. Wheatley, author of Leadership and the New Science and Finding Our Way: Leadership for an Uncertain Time

Glaser models are so effective, my team now delivers better quality work, feels more motivated, and thanks me for being more thoughtful, helpful, and fair! --Michal Bortnik, Program Manager, Xbox Live, Microsoft

About this edition

• Publisher: Communication Solutions Publishing
• Publication date: 2006
• ISBN 10: 0977261840
• ISBN 13: 9780977261840
• Binding: Paperback
• Edition number: 4
• Number of pages: 187