The Super Supervisor - Softcover

Ramsey, Mildred

Softcover

ISBN 10: 0971745919 ISBN 13: 9780971745919

Publisher: Positive Presentations, Inc., 1986

Synopsis

"Winning the hearts and minds of your workers and other’s in your world"

The Super Supervisor Book, with over 200,000 users has become required reading for all supervisors in many of the top companies. By teaching how win the hearts and minds of their workers, Super Supervisors know how to tap the full potential of their employees.

An ordinary supervisor is a boss. A Super Supervisor is a leader. People avoid bosses, they follow leaders.

·The "Gap" between the employee and management

·The two statements supervisors make on the job everyday before you have said a word. (Attitude and Appearance)

·Using the 7 C’s (Courtesy, Concern, Compassion, Consideration, Consistency Control, and Caring).

·The 3 R’s of motivation (respect, recognition, re-enforcement).

·The 3 V’s of good employee/supervisor relationships (viable, vocal, visible)

·The 2 A’s of good coaching (being approachable and available)

·Discipline. Correcting without condemning.

This program will make leaders out of supervisors. It will make those who already are leaders become more effective leaders. It is down to earth, practical and entertaining. The principles learned here will improve your business relationships and personal relationships as well.

About this title

From the Publisher:

The Super Supervisor Book is a winner with over 200,000 copies in circulation and has become the basic training book on Leadership, Communications and Human Relations. It is a great desk reference to help all supervisors in dealing with difficult emotional issues with their employees.

From the Author:

During my years as an hourly paid employee, I was constantly appalled by the unreasonable and unproductive actions of managers in their relationship with the employees. Verbal abuse was common and hurt feelings, tears, and suppressed anger was an everyday thing. I wanted so many times to tell the management team about the 7 C’s; Courtesy, Concern, Compassion, Consideration, Consistency Control, and Caring and that they could reach the employees heart with these 7 C’s. That they must go through the heart to get the employees energy, loyalty, ingenuity, imagination, creativity, tenacity and most importantly, their "want to" and in this book I have told them.

About this edition

• Publisher: Positive Presentations, Inc.
• Publication date: 1986
• ISBN 10: 0971745919
• ISBN 13: 9780971745919
• Binding: Paperback
• Number of pages: 125