Service America!: Doing Business in the New Economy - Softcover

Albrecht, Dr. Karl

Softcover

ISBN 10: 0913351180 ISBN 13: 9780913351185

Publisher: Karl Albrecht International, 2008

Synopsis

Still a widely read classic, this best-selling book started the service revolution in America and internationally in 1985. It was the first book to herald the arrival of the new service economy, to address the need for a new paradigm of service management, and to define the basic elements of the new paradigm. Read by hundreds of thousands of business people and translated into seven languages, praised and imitated, its timeless truths will never go out of style. Service America belongs on the desk of every executive, manager, and business owner. Re-released by the authors. Professor Rosabeth Moss Kanter, of Harvard Business School, says, "Persuasive and illuminating. I can't think of a single business that could not reap benefits from learning this." Provide a copy of Service America to each of your executives, managers, and team leaders.

About this edition

• Publisher: Karl Albrecht International
• Publication date: 2008
• ISBN 10: 0913351180
• ISBN 13: 9780913351185
• Binding: Paperback
• Number of pages: 214