The Trusted Leader: Building the Relationships that Make Government Work - Hardcover

Hardcover

ISBN 10: 0872894274 ISBN 13: 9780872894273

Publisher: CQ Press, 2007

Synopsis

Government reform efforts usually focus on macro-level change heralded by new policies, programs, structures, and systems. Yet they tend to ignore that these reforms do not succeed without people. Public managers who form healthy working relationships built on trust are the micro-level change levers―the necessary pre-condition to improving government.

Buttressed by their real-world experience on the frontlines of a range of cases, the authors demonstrate the importance of values-based leadership. Chapters then focus on tools; the concrete ways in which leaders can improve themselves, their organizations, those they coach; and the teams they establish to build effective relationships and the trust essential to success. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, all the while engaging with citizens through modern technologies to build exceptional customer experiences.

About this title

About the Author:

Terry Newell is currently director of his own firm, Leadership for a Responsible Society. He has also served as dean of faculty at the Federal Executive Institute in Charlottesville, Virginia. His publications have addressed such issues as values and ethics in leadership, organizational change, and diversity and its effects on organizations and leaders. Newell has also worked at the U.S. Department of Education, where we was director of training and managed innovative grant programs for teacher education and training as well as for educational reform.

About this edition

• Publisher: CQ Press
• Publication date: 2007
• ISBN 10: 0872894274
• ISBN 13: 9780872894273
• Binding: Hardcover
• Edition number: 1
• Number of pages: 324
• Editor: Newell Terry N., Reeher Grant, Ronayne Peter