Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty - Hardcover

Nelson, Anne-Marie; Wood, Steven D.; Brown, Stephen W.; Bronkesh, Sheryl; Gerberg, Zachary

Hardcover

ISBN 10: 0834209225 ISBN 13: 9780834209220

Publisher: Wolters Kluwer Law & Business, 1997

Synopsis

In today's health care environment, having satisfied patients just isn 't enough. You're now being judged by payers and compared to other pro viders and patient satisfaction is a big partof that evaluation. Impro ving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty e xplains why understanding and meeting patient expectations is not only nice to know, it's need to know! It gives you action steps in all are as of the practice. Through anecdotes and real-life examples from prac ticing physicians, you'll learn how to develop higher patient satisfac tion, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this upda ted edition.

About this edition

• Publisher: Wolters Kluwer Law & Business
• Publication date: 1997
• ISBN 10: 0834209225
• ISBN 13: 9780834209220
• Binding: Hardcover
• Edition number: 1
• Number of pages: 341