Putting Patients First: Designing and Practicing Patient-Centered Care - Hardcover

Hardcover

ISBN 10: 0787964123 ISBN 13: 9780787964122

Publisher: Jossey-Bass, 2003

Synopsis

Putting Patients First is a complete guide to patient-centered care — the highly successful philosophy that has been championed and refined by the renowned Planetree Institute. This important volume explains the origins and uses of patient-centered care and provides a practical approach to implementing it in any health care organization. Step by step, the book clearly outlines the elements of the highly successful Planetree patient-centered care model and includes the validating research.
This much-needed resource shows how to apply these methods to the larger issues of health care delivery such as managed care, workforce shortages, patients; "right to know" legislation, and hospital marketing and branding efforts. Putting Patients First is filled with illustrative case examples drawn from hospitals and health care organizations that have successfully implemented the Planetree model.

About this title

About the Author:

Susan B. Frampton is executive director of Planetree. She speaks widely on cultural and organizational practices, patient-centered care, and health care consumerism.

Laura Gilpin is director of the Planetree Alliance. She has served as a staff nurse and as the first patient educator and arts coordinator with Planetree.

Patrick A. Charmel is president and chief executive officer of Griffin Health Services Corporation.

Review:

"Winner of the American College of Healthcare Executives' 2004 James A. Hamilton Book of the Year Award.." (The AAMA Executive; Fall 2004)

About this edition

• Publisher: Jossey-Bass
• Publication date: 2003
• ISBN 10: 0787964123
• ISBN 13: 9780787964122
• Binding: Hardcover
• Edition number: 1
• Number of pages: 392
• Editor: Frampton Susan B., Charmel Philip, Charmel Patrick A.