The ABCs of Effective Feedback: A Guide for Caring Professionals - Hardcover

Rubin, Irwin M.; Campbell, Thomas J.

Hardcover

ISBN 10: 0787910775 ISBN 13: 9780787910778

Publisher: Jossey-Bass, 1997

Synopsis

Chart a Course to Excellence

Sponsored by The American College of Physician Executives

A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities?productive conversation.
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.

Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.

About this title

From the Inside Flap:

Feedback mania is sweeping the business of health care. From hospitals and universities to associations and corporations, giving, receiving, and utilizing feedback plays an ever-increasing role in management practices such as continuous quality improvement, peer case reviews, and career development. But does the current fad of 360-degree feedback really produce the appropriate, constructive learning required to improve the performance of our work, the effectiveness of our organizations, or the quality of our lives?To show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication, Irwin M. Rubin and Thomas J. Campbell draw on their research with more than 10,000 professionals across diverse industries and international cultures. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical, behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the delivery of quality patient care. For physicians, nurses, educators, executives, and other important members on patient care teams, The ABCs of Effective Feedback offers the tools and techniques necessary to face the unique challenges of being a leader and resolving conflicts to produce win-win outcomes.

From the Back Cover:

Chart a Course to ExcellenceFrom Dilbert to Murphy Brown--and most of today's workplace professionals in between--everyone has a story to tell about facing performance reviews or feedback encounters with fear and trepidation. The ABCs of Effective Feedback dispels the negative assumptions about giving and receiving direct feedback and shows how to achieve personal and organizational excellence to ensure the delivery of quality patient care.

About this edition

• Publisher: Jossey-Bass
• Publication date: 1997
• ISBN 10: 0787910775
• ISBN 13: 9780787910778
• Binding: Hardcover
• Edition number: 1
• Number of pages: 176