Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This down-to-earth, step-by-step guide fills you in on ways to
Packed with practical advice for getting through the everyday challenges at work, Customer Service For Dummies, 2nd Edition, shows you how to develop your staff so that they become service heroes to their customers. This insightful resource also gives you the goods on
Although customer service basics seem so much like common sense – smile, say please, and say thank you – these gestures alone won't begin to satisfy every situation. Once you expand your definition of service, reconsider who your customers are, and develop a customer-friendly attitude, you'll be in the right place to meet your customers' expectations – and right on time to make a pleasingly positive impression!
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Understand key customer service concepts
Plan and implement a customer service strategy
Foster good face-to-face and telephone service
Improve e-mail and Internet communication
Deal effectively with angry or abusive customers
Revised with all-new material on e-mail and Internet customer service
Features ready-to-use customer service surveys and questionnaires
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need good customer service. Now revised with new coverage of e-mail and Internet issues, new examples, new solutions, and more, this guide is your key to quality service — and success — in the new millennium.
Discover how to: Understand key customer service concepts Plan and implement a customer service strategy Foster good face-to-face and telephone service Improve e-mail and Internet communication Deal effectively with angry or abusive customers
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