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Once the fundamentals have been established, the author--who has survived several SAP R/3 implementations himself--begins to outline the best methods for surviving a SAP R/3 migration. He dives into such diverse topics as building a topnotch support team, troubleshooting and resolving common R/3 problems, and developing user confidence. The books wraps up with five appendices: "A Brief History of SAP," "An Overview of the SAP GUI," "Additional Tips and Tools," "Finding Additional Information," and "SAP Training Programs and Facilities." --Sarah L. Roberts-Witt
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