Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships - Hardcover

Johnson, Clive; Keddy, Jackie

Hardcover

ISBN 10: 0749459522 ISBN 13: 9780749459529

Publisher: Kogan Page, 2010

Synopsis

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces.  Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes, the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.
 
The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.

About this title

Review:

“With an abundance of useful models and metaphors, Johnson and Keddy bring the world of workplace conflict management alive for every audience. Overall an excellent treatment of a subject all too readily sensationalized or written from a victim perspective.This grown up grounded approach will help all practitioners in the field.” 

Dr John McGurk, Adviser: Learning and Talent Development, HR: Practice Development Team, Chartered Institute of Personnel and Development

“This book ‘gets it’ – it articulates basic truths and insights into human nature and behaviour which those involved in workplace disputes have observed all too often. My only worry is that the authors will put employment lawyers out of business!” 

Gary Freer, Partner in Employment Law, McGrigors LLP

About the Author:

Jackie Keddy: A highly experienced mediator and grievance investigator, Keddy now practices as a consultant, and trainer. Her work as a conflict specialist draws on nearly 30 years' service with London's Metropolitan Police Service, in which she managed several specialist Crime Directorates and achieved the rank of Detective Chief Inspector. A winner of numerous awards and a popular conference speaker, Jackie is passionate about improving relationships in the workplace and providing practical tools for managers.

Clive Johnson: Following a lengthy career in management consultancy, Clive now practices as a coach, consultant, and trainer. With Jackie Keddy, he is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org) and The Janus Partnership (www.thejanuspartnership.com), a consultancy and training organization exclusively dedicated to workplace conflict management. He regularly speaks and writes on conflict topics.

About this edition

• Publisher: Kogan Page
• Publication date: 2010
• ISBN 10: 0749459522
• ISBN 13: 9780749459529
• Binding: Hardcover
• Edition number: 1
• Number of pages: 272