Customer Driven Company - Softcover
Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
"synopsis" may belong to another edition of this title.
About the Author:
Richard C. Whiteley, one of the world’s most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America’s leading experts on customer-focused quality.
From Library Journal:
Whiteley, vice president of the Forum Corporation, has based his book on Forum's research with 563 top executives in 44 different organizations. He seeks to provide managers with a step-by-step method for investigating, measuring, promoting, and rewarding product and service excellence that can lead to real customer loyalty. He first identifies the essential ingredients necessary to establish a customer-driven company such as creating a customer-keeping vision, saturating your company with the voice of the customer, etc. Whiteley then provides a set of "toolkits" to enable managers to identify how well their company is doing in the areas identified. A timely work, well organized and presented. Recommended for all business collections.
- Michael D. Kathman, St. John's Univ., Collegeville, Minn.
Copyright 1991 Reed Business Information, Inc.
- Michael D. Kathman, St. John's Univ., Collegeville, Minn.
Copyright 1991 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherRandom House Business Books
- Publication date1993
- ISBN 10 0712689281
- ISBN 13 9780712689281
- BindingPaperback
- Number of pages105
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Customer Driven Company
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Book Description Paperback. Condition: Very Good. Customer Driven Company This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780712689281
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Customer Driven Company
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Random House Business Books
(1993)
ISBN 10: 0712689281
ISBN 13: 9780712689281
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Softcover
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Book Description Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00712689281-V
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Customer Driven Company
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780712689281
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The Customer Driven Company Moving From Talk To Action
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Business Books, London
(1991)
ISBN 10: 0712689281
ISBN 13: 9780712689281
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Pictorial Soft Cover
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Book Description Pictorial Soft Cover. Condition: Fine. Reprint. 307 pages. Book appears to have hardly been read and is in Fine condition throughout. The only exception is a small inscription to the inside page. The Experience And Insights Of These Executives, Plus The Author's Highly Practical Advice Advice, Will Enable Managers To Make Their Organizations Customer-driven At Every Level. Seller Inventory # 066117
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The Customer Driven Company: Moving from Talk to Action
Published by
Century Business, UK
(1992)
ISBN 10: 0712689281
ISBN 13: 9780712689281
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Soft cover
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Book Description Soft cover. Condition: Good - Some Wear. Reprint. Fading along spine. Page browning starting. Seller Inventory # 073686
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