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The best chapter in this book, and the one clearly closest to the author's heart, is the one on letter writing. Here, Brown divulges her secrets to writing thank-you notes, effective complaint letters (be reasonable and slip in a touch of flattery), job-application letters, fan mail, condolence letters, and even love letters. Brown herself writes dozens of letters a week. The late composer Burton Lane, we are told, "smiled all day" after receiving a note from her. And while Woody Allen sent along a bottle of 1990 Château Lafitte-Rothschild with his note of thanks for a dinner party she threw for him and Soon-Yi, Elizabeth Taylor didn't write "boo" when Brown sent her an antique brooch. --Jane Steinberg
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