This unique book explores the importance of trust, how it is lost and won and the extent to which trust relationships in health care may have changed. The book combines theoretical and empirical analysis, while also examining the role of policy.
Calnan and Rowe analyse data collected from interviews with patients, health care professionals and managers in primary care and acute care settings.
Among the issues covered are:
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Rosemary Rowe is Service Improvement Manager for Bath and North East Somerset PCT. She has successfully developed a dual career in the fields of health services research and health care delivery, combining her academic research with extensive practical experience of service development and change management within the NHS.
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