The Corporate Coach - Hardcover

Miller, James B.; Brown, Paul B.

Hardcover

ISBN 10: 0312092628 ISBN 13: 9780312092627

Publisher: St Martins Pr, 1993

Synopsis

Offers advice on motivating employees, suggesting that companies coach employees as they would a team and empower them, giving them opportunities to develop and improve

About this title

About the Author:

James B. Miller has been honored as Executive of the Year by the office products industry. His company was featured in Ron Zemke's bestseller The Service Edge, which profiled America's top 101 service corporations.

From Library Journal:

The founder of Miller Business Systems, an office supply company, presents his principles of customer focus that have enhanced his company's success. Through analogies, Miller relates his leadership concepts to sports teams, which will surely appeal to executives with annual box seats! All the current good ideas on serving customers, such as hiring customer-oriented employees, focusing internal processes on serving customers, constant systems redesign based on customer feedback, and long-term relationships with customers can be found in this program, read by the author. Although Miller's ideas are soundly rooted in the extensive literature in this genre, he offers little new information. Also, with the significant problems inherent in today's professional sports business, his attempt to relate complex team-based organizational success to successful athletic teams is outdated. Invest instead in the more substantial work from Ron Zemke (Working with Jerks, S. & S. Audio, 1989).
Dale Farris, Groves, Tex.
Copyright 1994 Reed Business Information, Inc.

About this edition

• Publisher: St Martins Pr
• Publication date: 1993
• ISBN 10: 0312092628
• ISBN 13: 9780312092627
• Binding: Hardcover
• Edition number: 1
• Number of pages: 236