Supervision and Leadership in Tourism and Hospitality - Softcover

Van Der Wagen, Lynn; Davies, Christine

Softcover

ISBN 10: 0304706868 ISBN 13: 9780304706860

Publisher: Cengage Learning EMEA, 2000

Synopsis

A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety. A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.

About this title

About the Author:

Dr. Lynn Van Der Wagen is Head Teacher of Tourism and Events at TAFE, Northern Sydney. She co-ordinates the delivery of the Bachelor of Event and Tourism Management (with Canberra University). Lynn played a key role in the team that trained the 100,000 strong workforce for the 2000 Olympic Games. Her enthusiasm for the mega event has evolved into roles with the Beijing Olympic Games, Shanghai Expo and London Olympic Games. She is also the author of Human Resource Management for the Event Industry 2e, published in the UK. Her major interest area is customer service training in the key industries of event, tourism and hospitality. =

About this edition

• Publisher: Cengage Learning EMEA
• Publication date: 2000
• ISBN 10: 0304706868
• ISBN 13: 9780304706860
• Binding: Paperback
• Edition number: 1
• Number of pages: 1