Operations Management: Improving Customer Service - Softcover
This text is aimed at the introductory and MBA Production Operations Management market. This text provides a survey of the latest techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. The authors use 15 principles as a framework for organizing the text. This edition stresses teamwork, quality, and customer service in both manufacturing and services. The traditional topics such as product and service design, purchasing, inventory, location and layout, scheduling, etc., are included. There is not a great emphasis on the quantitative areas. This book is considered to be on the leading edge and offers an alternative to our other POM books.
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- PublisherIrwin Professional Pub
- Publication date1991
- ISBN 10 0256098816
- ISBN 13 9780256098815
- BindingPaperback
- Edition number4
- Number of pages144
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Operations Management: Improving Customer Service
Published by
Irwin Professional Pub
(1991)
ISBN 10: 0256098816
ISBN 13: 9780256098815
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Softcover
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Book Description Condition: Acceptable. Used - Acceptable. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library with wear and barcode page may have been removed. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-H-022-02233
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