Customer Service: Career Success Through Customer Loyalty - Softcover
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
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- PublisherPearson
- Publication date2013
- ISBN 10 0133056252
- ISBN 13 9780133056259
- BindingPaperback
- Edition number6
- Number of pages240
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