Essence of Total Quality Management, The - Softcover

9780132849029: Essence of Total Quality Management, The
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The Essence of Total Quality Management is an invaluable reference source for managers on short courses; for MBA and other students who want to get quickly to the heart of the subject; as reference material for managers' bookshelves and for aspiring managers wishing to improve their knowledge and skills.

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This book places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. It sets out the main concepts of TQM. It describes the difference between TQM and traditional quality control and analyses of the costs of quality (preentation, appraisal, international failure, external failure, lost opportunities). Key concepts are illustrated throughout with real business situations.

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  • PublisherPearson P T R
  • Publication date1993
  • ISBN 10 013284902X
  • ISBN 13 9780132849029
  • BindingPaperback
  • Edition number1
  • Number of pages203

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