Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment (Perfect Phrases Series) - Softcover

Polsky, Lawrence; Gerschel, Antoine

Softcover

ISBN 10: 0071756167 ISBN 13: 9780071756167

Publisher: McGraw Hill, 2011

Synopsis

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement―and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

• A micromanaging supervisor
• An underperforming employee
• A peer's disruptive work habits
• Unreasonable or unethical customer requests
• Abrupt, rude, and unprofessional coworkers

About this title

From the Publisher:

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

About this edition

• Publisher: McGraw Hill
• Publication date: 2011
• ISBN 10: 0071756167
• ISBN 13: 9780071756167
• Binding: Paperback
• Edition number: 1
• Number of pages: 176