Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's - Hardcover

9780060161804: Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
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About the Author:

William H. Davidow (at right) is a general partner at Mohr, Davidow Ventures in Menlo Park, California. He has held senior marketing positions at Hewlett-Packard and Intel, and he is the author of Marketing High Technology. Bro Uttal (at left) is a consultant who focuses on problems of technology management. He coauthored this book while a member of the Board of Editors of Fortune magazine.

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  • PublisherHarperCollins Publishers
  • Publication date1989
  • ISBN 10 0060161809
  • ISBN 13 9780060161804
  • BindingHardcover
  • Edition number1
  • Number of pages227
  • Rating

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9780060920098: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the

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ISBN 10:  0060920092 ISBN 13:  9780060920098
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William H. Davidow; Bro Uttal
Published by HarperCollins Publishers (1989)
ISBN 10: 0060161809 ISBN 13: 9780060161804
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